Shocking servive

We are conviced our gate motor had been struck by lightening in early March. Absa sent out an assessor who then dispatched a tech. The tech advised that there was power supply but the board may have been struck. And so the wait began for Absa to contact us and advise if claim was approved for repairs. I phoned before the Easter weekend and advised that my husband is disabled and we needed the gate repaired asap. Absa themselves were waiting for some other company to approve the claim!!! They would get back to me asap. Today I had to call them back only to be told the claim is not approved. My complaint...when a company says they will call back even after you have stressed the importance of your request and they don't bother it makes a person loose all respect for that company.