Shocking Service & Zero Accountability – Loan Top-Up Issue Ignored

I am beyond frustrated with the shocking service I have received from ABSA regarding a personal loan top-up processed on Sunday, 15 February via the banking app.

I app**** for a R30 000 top-up, which was approved. However, only R2 814 was paid into my account. On top of that, the quotation letter reflects an amount that does not make sense and different from the quote I accepted on the app. Also this has never happened before but since they added the "historically disadvantaged person" option. I feel like the amount was given due to that.

I have called customer service three separate times. Each time, after holding and explaining the situation, my call was disconnected. Not once did anyone call me back. I am using my own airtime to try and fix an issue caused by your system, yet no one seems willing or able to assist.

I then went in person to the ABSA Randpark Ridge Branch at Randridge Mall, hoping for assistance. Even the consultant there could not get through to anyone internally. It is unacceptable that branch staff are unable to reach the relevant department to assist a client standing in front of them.

This level of service is unacceptable for a major bank. There is no clear communication, no accountability, and absolutely no urgency in resolving what is a serious financial matter.

This experience has caused unnecessary stress and wasted my time and money. If this matter is not urgently resolved, I will have no choice but to escalate it further.

Extremely disappointed.