Shocking service WRT my CC application

I have never waited for so long for an approved application to be verified. No one gets back to me, I continuously have to me follow ups, I have waisted over R500 worth of aitime since the begining of November holding the line. My application has been approved and sent for verifications since the begining of November 2015 and to date, the verification process has not been completed. The application even expired due to it not being attended and it had to be resubmitted and till today, I am still waiting. A gentleman by the name of Leroy and a lady by the name of Koketso triedescalating it multiple times yet I am still waiting. I used to believe this is the best bank but now I know it is definitely not. I mean you approve something and we make plans, now we have to rethink and reschuffle budgets because of these delays. If there is a backlog then why don't you get more people to process applications. Someone is doing the capacity planning at ABSA however they suck at it. How can two months pass and still my application is still not verified. I am not one to complain but this time I have to. Wow, this is really shocking from a member of the giant Barclays.