SHOCKING SERVICE/POOR ATTITUDE

WENT TO ABSA TO OBTAIN A LETTER OF PROOF OF ACCOUNT. I STOOD IN A QUEUE FOR MORE THAN AN HOUR. ALL OF THE PEOPLE IN THE QUEUE WERE SERIOUSLY AGITATED. THERE WERE THREE TELLERS. ONE WAS BUSY WITH ONE CLIENT THE ENTIRE TIME I WAS THERE AND ANOTHER WITH RETIREES. WHEN ONE LADY COMPLAINED THE BRANCH MANAGER STATED: \THIS IS ALL THERE ARE - IT'S COST TO COMPANY". MY BANK CHARGES ARE ALSO COST TO COMPANY AND THE GENT BEHIND ME WAS A SUB CONTRACTOR AND THEREFORE LOSING MONEY"