shocking service on calls dropped , no callback

I have made several calls to transfer to a absa credit card because your partnership is ending . This is already a hassle and you make it a nightmare to try and resolve. I requested the lady by the name CHANTE call me back as she initiated the new contract as I do not want to start on this from beginning again , please ensure she calls back as by tomorrow I will open credit card elsewhere clearly absa does not need business , your service as absa is lately shocking and this will result in me taking my bank accounts with you to another competent bank