Shocking service in trying to close cheque account

I've been trying to close my Absa Cheque Account for two weeks and went into the branch where they told me they asked for the retentions department to call me. I then spoke to a lady in the retentions department who confirmed that she was attending to the necessary. I had still not received feedback and I phoned again and the agent told me that he was putting through a request and that I would receive an sms in three days that the account would be closed but it's been five days and I have not heard back. This is really ridiculous. An amount of R2 was waiting to clear two weeks ago and this is the reason they said they couldn't close the account. If Absa want their R2 I will go and give it to them at the branch but I insist that my account be closed.