Shocking service from Home Loans Department

Did an online application to extend our home loan. Sent the required documents. Received notification that the application is being withdrawn - reason no paperwork. Spend half a day trying to get through the call centre to anyone who can assist with no success. No one gets back to you, no one can tell you what is going on - no one is available when you are given direct lines of communication.

Makes you wonder about the state of affairs at Absa.