Shocking service from Absa Insurance!!

I have lodge a complaint with Absa Home Insurance on the 31st July 2019, on an electrical fire in our DB board. They were very quick to provide a claim number and send an Assessor. But sadly we have heard nothing at all from them, it is now over 22 days ago. The assessor informed me and Absa have confirmed that they have the report but no other feedback. I have been calling every day (even somedays twice a day) this past week. That is as far as it gets. No feedback, no phone call, no NOTHING! I just get told for the past week when i call that the claim has been escalated to the specialized claims. The manger, Elize Smit, I have asked for her to call me back several times, not even bothered to call me! PLEASE CAN SOMEONE FROM ABSA HOME INSURANCE CONTACT ME.