Shocking service from ABSA iDirect

<p class="MsoNormal"><span style="font-family: 'Calibri Light',sans-serif; mso-ascii-theme-font: major-latin; mso-hansi-theme-font: major-latin;">Over 2 months ago on the 6^th March I had a minor car accident, denting the back bumper of my Q5. I called Absa iDirect to claim from my car insurance, initially all went well and the claim was lodged with Waheed Potgieter and an assessor was sent out to my home who came a day later and was very efficient and professional, after he had assess the damage it was sent back to Waheed to process. Since then I have called over 15 times I have left over 10 messages and a number of URGENT emails for either Waheed or Michelle (the supervisor) to contact me with regards to this claim, I called over 5 times in a row were I asked to speak to either of them and got the same answer every time they either on a call, out the office or in a meeting and I was promised they would return my calls. There was an issue with a letter from my previous insurance regarding the no claim bonus which </span><span style="font-family: 'Calibri Light', sans-serif; background-color: white; background-position: initial; background-repeat: initial;">Cynthia</span> <span style="font-family: 'Calibri Light', sans-serif; background-color: white; background-position: initial; background-repeat: initial;">Maloma</span> helped me with. I continued to call for assistance as to when my car could be fixed as this was a matter of URGENCY. My back brake light was damaged which made using my car at night a danger with two small children. I was fast becoming frustrated. I called yet again last week Tuesday 3^rd May only to be told Waheed no longer works at Absa iDirect and Elendra has taken over my claim. I called again twice last week leaving another two messages for Elendra to contact me back, and Michelle&rsquo;s boss, but yet again I have yet to receive a call from any of them. I am completely appalled at the level of service at Absa idirect so much so that once this claim is sorted I will be looking for another insurance provider for both our vehicles. I would NOT recommend their services to anyone. Disappointed and very frustrated I&rsquo;ve had to lodge a complaint on Hello Peter to just get some sort of attention in order to get my car FIXED!!!&nbsp;</p>