Shocking service from Absa Home Insurance

After the devastating storm that hit the KZN Coast on the 10th October, I immediately called Absa to lodge a claim. Today the 20th I am no where near any confirmation on my claim process. I called every day waited 10 Minutes, 15 minutes even 17 minutes, sent out 2 emails. I did manage to speak to 3 people that promised to come back to me, nothing as yet. Today at 8 am spoke to Felicia , promised to send me some documents to complete, have not received them as yet. My roof is damaged, any more rain I will have more damages.