SHOCKING SERVICE FROM ABSA HOME INSURANCE

WE HAD A BAD HAIL STORM 9 JANUARY 2016 WHICH DAMAGED AND SHATTERED A ROOF AND CAUSING A FLOOD IN OUR HOUSE. THE WHOLE ROOF OF ABOUT 7M X 7M COLLAPSED. I PHONED ABSA HOME INSURANCE NUMEROUS TIMES AND A WEEK LATER A BLACK BMW CAR STOPPED IN OUR DRIVEWAY. A BLACK COUPLE KNOCKED ON OUR DOOR AND INFORMED ME THAT THEY WERE THERE TO MAKE A LIST OF REPAIRS NEEDED. THE LADY TOOK OUT A 3M TAPE AND TOOK 2 X 3M MEASUREMENTS AND SAID 'OKAY WE WILL REPAIR THE ROOF'. THEY DID NOT NOTICE THE BROKEN GUTTERS NOR DID THEY MAKE A LIST OF ANY OTHER DAMAGES. THEY WERE SUPPOSED TO INSPECT THE WHOLE ROOF AREA AND AT LEAST GET ON A LADDER TO CHECK THINGS OUT PROPERLY. NEEDLESS TO SAY - ANOTHER WEEK WENT BY WITHOUT ANY CONTACT FROM ABSA OR THEIR USELESS (BUDDY BUDDY) CONTRACTOR. ITS BEEN 2 WEEKS NOW WITHOUT A ROOF IN THAT AREA AND EVERY TIME IT RAINS THE HOUSE GETS FLOODED, NOT TO MENTION SECURITY ISSUES.<br> <br> WE'VE BEEN CLIENTS OF TRUSTBANK THEREAFTER ABSA FOR OVER 30 YEARS AND NEVER MISSED AN INSURANCE PREMIUM. THIS SERVICE IS ABSOLUTELY RIDICULOUS SO FAR AND I DON'T EVEN KNOW WHAT IS HAPPENING WITH MY CLAIM. <br> <br> I THINK THEIR SO CALLED CONTRACTORS ARE UNEDUCATED AND USELESS TO SAY THE LEAST. BEE I GUESS.