LW
Lauren W

1 reviews | Active since Jan 2014

02 Jun 2016, 16:42

Shocking service from ABSA - demand an answer

<p>I attempted to draw money and use my bank cards this evening. Both cards were declined and the ATM told me my card is blocked. I called ABSA and was told that there is a FICA block on my account. I did all the necessary FICA stuff MONTHS ago. I spent a day going back and forth to the branch in order to get this right. It was a complete mission. By the end of it, I was told by the gentleman who was helping me that all was in order and that I was FICA'd. Now this. </p> <p> </p> <p>I am furious. I have been a loyal ABSA client for over 20 years. I do what I am supposed to and then MY MONEY gets withheld from me. And I was told tonight that, sorry, the FICA guys have gone home and there is nothing we can do. This is UNACCEPTABLE. I have no access to money. What am I suposed to do?????</p> <p>I am going to move my account once this has been sorted out. I am sick of the service one gets from ABSA.</p> <p>This nees to be corrected ASAP</p> <p> </p> <p> </p> <p> </p> <p>'</p> <p>[</p>

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Replies (1)
Absa
Absa's reply03 Jun 2016, 07:38
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,