ZB
Zara B

1 reviews | Active since Dec 2016

12 Jul 2021, 09:48

Shocking service from ABSA

Vehicle finance at ABSA a nightmare! After back and forth phone calls and emails to change a debit order date in April from 25th to 28th, I received an email in May advising this was now sorted. Well, it's a joke, they didn't debit me in June as per the correspondence and had to make 5 calls just to get correct details where I do a transfer too. I have since made calls after calls to get this resolved. We down another month and still not sorted. But 100% sure this will become my problem when Bill's are not getting paid because ABSA clearly has no clue what to do!! Shocking service that it takes 4 months and not resolved.

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Replies (1)
Absa
Absa's reply12 Jul 2021, 11:00
Official
Dear Zara Burgess Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care