PD
PAUL D
1 reviews | Active since Jan 2023
23 Jan 2023, 15:01
SHOCKING SERVICE FROM ABSA BANK
I have just had the most aweful service from ABSA. My homeowners insurance is through ABSA, and on 5/12/2022 my carport collapsed due a significant hailstorm.
After more than a month, 70 phone calls and countless emails, with almost zero response, I found out today that the claim is declined. The reasons given are absolutely ridiculous, and I will not only be moving my bond and insurance but ceasing my personal banking after a very long relationship of more than 25 years.
Pathetic service and very un-customer centric.
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Absa's replyOfficial
23 Jan 2023, 18:38Dear Paul Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply23 Jan 2023, 18:38
Official
Dear Paul Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care