Shocking service from ABSA as always

I have a lot of problems with ABSA, but let me start with problem number one : I am the executor of my late father's estate and I sold one of his properties out of the estate. On the 20th of April 2022 the cancelation figures from ABSA was R 41 472.72, which I paid in full. The registration took a bit longer than expected due to municipal cancelation figures etc, when we were ready to lodge the new cancelation figures suddenly jumped to R 88 201.38 on the 21st of October 2022 . We could not understand this sudden jump and when we enquired ABSA rep**** that they have now added the annual HOC for the year ahead, payable yearly in advance for the next 12 months. We said that the property is about to register and ABSA responded as follows : "Kindly note that we cannot cancel the policy as the is still a balance on the bond ,we will cancel the policy once the bond is cancelled and closed ,the policy will be cancelled from the date of transfer and the prorata refund will be credited back into the clients account.". I did receive the HOC statement for the year ahead, which states "Effective date 26 September 2022" "Renewal date 27 July 2023" were ABSA added R 44 622.77 + R 8 038.66 (FOR COMMISION ON THIS SALE) = R 52 661.43 !!!! I paid this amount so that the property can register and trusted ABSA to refund me on the prorata amount as they promised in their email. The property did register on the new owner's name on the 25th of October 2022. In my mind I would think that I just needed to pay the HOC from the 26th of September "effective date" until the 25th of October "cancelation / registration date" , which is basically a month, and I would even accept to pay for 2 - 3 months as a cancelation period or something. ABSA did refund me as promised on the 14th of November - they paid a TOTAL AMOUNT OF R 18.63 into the estate account ?!?!? I paid R 52 661.43 for HOC in advance up to 27 July 2023, which ABSA feel they can just keep. We did not receive any paperwork or calculations on how ABSA came to the amount of R 18.63, just an email saying the case is closed, money is transferred. End of story ?!? This is NOT ACCEPTABLE and I demand answers and a statement of your calculations. There is no use in phoning ABSA as they refer you to the branch, if you get to the branch, they refer you to the call centre, if you email them you never get a response. You can contact me on *** or my attorney Louise Tonkin *** ***, you can ask to speak to Louise Tonkin or Tanita. I will not leave this matter here as you state "case closed" and will take it to the ombudsman if need be. My other complaints about ABSA will be in the next review on Hello Peter. I was promised a prorata refund as per this email : From: Admin HOC Sent: 18 October 2022 08:50 To: Ilona Coetzer <***> Subject: RE: FW: C-***6 HOC CANCELLATION *** ESTATE LATE DE WIT [ ref:_00D1r1GluM._5005qDPt6W:ref ]

Good day,

Thank you for your enquiry.

Kindly note that we cannot cancel the policy as the is still a balance on the bond ,we will cancel the policy once the bond is cancelled and closed ,the policy will be cancelled from the date of transfer and the prorata refund will be credited back into the clients account.

There is also a claim on the policy registered in September.

Should you have any further queries, please do not hesitate to contact us on ***, or email us at: ***

Kind regards

Celokuhle Sibisi Underwriting Consultant Absa Insurance Company Policy Administration & Underwriting