SHOCKING SERVICE FROM ABSA AND ITS EMPLOYEES

I have been assisting the executrix (and widow) of a deceased estate. We are attempting to get a letter from ABSA to say that an old home loan was cancelled and ABSA no longer has an interest in the ceded life policies. This has been going on for almost 2 years. The last ABSA employee to help was Olebogeng Ramokopa who was initially helpful but seems to have disappeared. His number is ***. It simply rings??? So disappointed and frustrated with the lack of service by ABSA and it's employees.