Shocking Service for a Bank-ABSA

I settled my vehicle this morning just after 09h00. It is now 12:50pm and I am still trying to get someone from ABSA to help me cancel my Debit Order which has to go off. I keep calling *** and have tried *** and both numbers you have to hold on forever for consultants which are apparently busy but the calls never get answered. I have sent an email as well but still no response. I was approached by ABSA to contact them when I am ready to refinance should I purchase another vehicle. After my disgusting service from ABSA i don't think that they will even be a refinance option. Should I not get any joy from them by Friday I will be approaching the Banking Ombudsman and will be reporting them. They are quick enough to call clients should a payment be a bit late and send sms's but when you need to get hold of them its impossible! Shocking service for a bank!