CB
Cobus B
1 reviews | Active since Mar 2019
22 Sept 2020, 12:44
Shocking service delivery from Absa
Most shocking service delivering i have ever received. For weeks i have been trying to cancel a credit life insurance on my credit card that i did not even ask for. Ive send allot of mails with no response. If someone does respond they cant assist me and put me through to another person who can also not assist me, but they will send a mail for the department to contact me. That also did not happen.
As long as i pay and bring my side they are happy but as a premium customer this is terrible service.
Pieter Jacobus Barnard
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Absa's replyOfficial
22 Sept 2020, 14:03Dear Cobus Barnard Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply22 Sept 2020, 14:03
Official
Dear Cobus Barnard Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Best regards,