Shocking service!!!
How does one go about getting Absa to act on a request put forward in MARCH? I voluntarily surrendered my vehicle as we’ve moved abroad and I am STILL waiting on them to send someone to collect the vehicle. I have called numerous times and it shows on the system yet I still wait. I understand Covid delayed it a bit, but it everyone went back to work a month or 2 ago and still nothing. It’s shocking how their after service support is so poor!!! NEVER EVER USE ABSA VEHICLE FINANCE!!!!
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Absa's replyOfficial
12 Aug 2020, 09:11Dear Steph Stolarczyk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply12 Aug 2020, 09:11
Official
Dear Steph Stolarczyk Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care