1 reviews | Active since Jul 2017

15 Jul 2017, 12:19

Shocking service by Absa

<p>I visited my Absa Adderley Street branch towards the end of June to enquire about my credit card which was due to expire on 30 June. A new card was ordered and would be delivered within a couple of days. I phoned on the 28 June to enquire and was told the card was not ordered but they will do it now. I phoned on the 7 July and was again told the card was not ordered but they will now. I also logged a complaint. I phoned today again and still no card has been ordered neither have I had any feedback from my complaint. So once again a card was ordered and I logged a complaint about my complaint!! Probably quicker now to just go to FNB and get a new one??</p>

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Replies (1)
Absa
Absa's reply17 Jul 2017, 09:19
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Best regards,