SHOCKING service, BAD attitude

What a day! If I could rate -10 stars, I would! ABSA don't deserve more. ABSA blocked my business account without any warning, on month end, because of FIFCA - NO WARNING AT ALL. I had to pay salaries and suppliers today, what a PREDICAMENT!. Got hold of the business banker (Mr Swarts - Menlyn/Woodlands) past 9h00 this morning and that was the ONLY communication for the entire day. I phoned numerous (10+) times, e-mailed and WhatsApp Mr Swart, without any reply from him. I even called the business call center to get hold of him (strange enough, he answered the phone when they called! but not when a client is calling). I e-mailed all the required documents he requested - not a word of confirmation that he received it. By 15h00 I phoned his manager Mrs Jacobs for assistance. My account was unblocked by 16h15 - unfortunately, to late for my employees expecting their salaries today! What angered me the most, is the attitude - I received an e-mail from Mr Swart saying that I am not his only client and that he had other clients to attend to during the day. I agree Mr Swart, I am not your only client, but I am your client too, the one you chose to ignore for an entire day, while you knew the predicament I was in. As an ABSA client I do expect a certain level of service ? Worst of all, Mrs Jacobs "thanked and appreciated" him - for what?? Bad service?? I have accounts with other banks and I have to be honest that ABSA is the worst. I WAS a loyal private bank client for many, many years - for what it is worth. Maybe another bank will appreciate me more.