Shocking service

To BA Credit Card (Run by ABSA)

I am very unhappy about the service I received yesterday and today.

Yesterday I wanted to make an online purchase from Incredible Connection. The purchase was rejected by BA Card several times.

I contacted your service number, and spent about 30 minutes on the phone with various consultants. They confirmed that there was nothing wrong with my account, I had put in the OTP correctly, there were sufficient funds available. I tried many things suggested by them, including logging on and off, using Chrome instead of Firefox, and then I was given a number to call to check if there was a limit to my online transactions. I got into a menu loop at that number.

So I gave up and paid for the item by EFT from my current account. The item was a Black Friday deal that expired last night.

This morning I called again and spoke to a consultant at 3D Secure at 11.36. He told me to please hold on. I did this for over 20 minutes, and he never came back to me so eventually at 12.01 I rang off in disgust.

I then saw 2 SMSs on my phone

1. At 11.45 “As requested we temporarily locked your card for all transactions………” I never asked for this to be done 2. At 11.46 “As requested your card is now unlocked and can be used for all transaction………….” Again, I never asked for this

It would appear that the consultant who I had been speaking to did this, and NEVER CAME BACK TO ME TO TELL ME. So there I sat like an idiot running up R23 worth of phone call (in addition to the R30 on Sunday).

I would appreciate an apology and an assurance that I can now use my card successfully.