WS
Wendy S
1 reviews | Active since Apr 2015
19 Dec 2019, 13:48
Shocking service at ABSA bank
Shocking service from customer service. Yesterday I sat in a queue from 11h30 until 13h00 before being attended to. Needed a new debit card for a business account. Some problem so that a new card could not be issued. Tried until 14h00 when I had to leave without the card. Told to come back today. Been waiting to see the same consultant from 13h15, now 13h45 and still not attended to. Have to leave in 5 min as this was my lunch hour. Still no card. Reckon you are here to serve?! I certainly do not!
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Absa's replyOfficial
20 Dec 2019, 07:40Dear Wendy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply20 Dec 2019, 07:40
Official
Dear Wendy Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care