EG
Elizabeth G
1 reviews | Active since Apr 2021
17 Apr 2021, 11:20
SHOCKING SERVICE AT ABSA
After being with ABSA for 35 years ....
IT'S ABOUT WHAT THEY MAKE, NOT ABOUT THEIR CLIENTS.
MY MONEY HAS STILL NOT BEEN RETURNED, AT THE END OF THE DAY THE ********** ACCOUNT WAS AN 'ABSA' ACCOUNT.
THEY WERE WARNED IN TIME TO FREEZE IT.
AFTER THE FOURTH WEEK AND HELLO PETER I RECEIVED A EMAIL THAT THEY CANT HELP ME AS I WAS UNFORTUNATELY A ***** VICTIM.
THE CASE IS WITH SAPS NOW, ONCE THEY HAVE GIVEN ME THE INFORMATION THAT ACCORDING TO ABSA I HAVE NO 'RIGHTS' TO, THE CASE WILL BE SENT TO FINANCIAL ATTORNEY.
SO ABSA, THE CASE IS NOT 'CLOSED'
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
19 Apr 2021, 14:45Dear Elizabeth Gilbertson We refer to complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused. We note that your complaint was already investigated by our Case Manager Pravesh Bejay as per case Ref number C-***1 and we wish to advise that we remain with the feedback dated 14 April 2021.
Kind Regards
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Kind Regards
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply19 Apr 2021, 14:45
Official
Dear Elizabeth Gilbertson We refer to complaint addressed to the Disputes Resolution department. Please accept our sincere apology on any inconvenience caused. We note that your complaint was already investigated by our Case Manager Pravesh Bejay as per case Ref number C-***1 and we wish to advise that we remain with the feedback dated 14 April 2021.
Kind Regards
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Kind Regards
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,