BN
Bonita N
1 reviews | Active since Apr 2021
07 Jan 2026, 08:30
Shocking service as usual
The absolute worst bank in terms of service delivery. Avoid at all costs. Should you need to re install your mobile banking app, no instructions appear to indicate that you should use your card pin, not the pin that you have been using for the app. When you get locked out of the app, it is impossible to contact the service line. I have tried at various times of the day, have been kept on hold for a total of more than 60 minutes, and have still not had my call answered.
Helpful (0)
Replies (1)0
Replies (1)BN
Bonita N's updateReviewer Update
09 Jan 2026, 09:00The shocking service continues, with absa having closed the case, leaving us with no means to do any banking at all. The concept of living and working abroad seems foreign to them. They simply cannot grasp that there is no absa branch to visit in rural China. I am forced to resort to paying for a power of attorney so that I can send a representative into a branch in SA, which will be to close the accounts and move to FNB which has always privided stellar service for me even when abroad.
BN
Bonita N's update09 Jan 2026, 09:00
Reviewer Update
The shocking service continues, with absa having closed the case, leaving us with no means to do any banking at all. The concept of living and working abroad seems foreign to them. They simply cannot grasp that there is no absa branch to visit in rural China. I am forced to resort to paying for a power of attorney so that I can send a representative into a branch in SA, which will be to close the accounts and move to FNB which has always privided stellar service for me even when abroad.