Shocking service, archaic & draconian
Shocking service 5x in a row at Nicolway Branch. Slow, rude & condescending staff which is indicative of how unhappy they are.
Archaic website, app and draconian 'rules' of who can assist. Who the hell has time to go into a branch 5 times for a pin code? Have never been able to use my account, internet & app because the credentials are permanently incorrect. Nicolway have reset it 3 times still is not reset.
Closing the account tomorrow at 8:30 and moving the money to someone who actually likes money.
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Absa's replyOfficial
11 Mar 2019, 10:54Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Absa's reply11 Mar 2019, 10:54
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd