Shocking service and security risk

<p>After putting our claim in for a water leak on 18/08/2016, we've only had exceptionally poor service. Between ABSA and their outsourcer, Digicall, one can not have any confirmed dates for reparation work with the numerous contractors. Many contractors have been appointed for the same task with us being left in the dark of who will actually pitch up to do the work. Due to the uncer*****y of who might pitch up, it introduced a massive personal safety issue. After contacting us on 02/09/2016 for a cash settlement on the tiling work, we are still waiting for the settlement due to a dispute between ABSA and Digicall on the amount that needs to be paid out. I have sent numerous emails to Elsabe Jacobs the past two weeks with absolute no response. Our general overall experience with ABSA Home Insurance has always been poor and due to all the administration errors, ABSA must be experiencing very high cost on every claim. ABSA should really look at their processes and should take ownership of a claim and not outsource it, after all, we are paying ABSA. JLM Carpentry and Brackenfell Plumbing were the two companies that offered great service once they were appointed. </p>