SHOCKING SERVICE AND OF DECEASED'S SPOUSE

My previous review which has not been answered satisfactory refers.

ABSA was asked in July 2023 to close the bank accounts by J Wesf, the deceased common law wife for the last 42 years. The Estate lawyers submiitted the Letter of Executorship last year and I personally went into an ABSA branch over two months ago. My review and correspondence received is addressed to the deceased.

Dear SERVAAS BREDA BOTHA

Your complaint reference C-***9 has now been closed. Please contact Marvellus Chauke (+27) 11 *** for further information

Please provide feedback on the service you have received.

Good OR Bad At Absa, we are committed to giving you exceptional service. Yours sincerely Absa

Last week I was informed that the account was closed on 25/04/2024. When is all the service fees charged going to be refunded please.

Please can a letter of apology be addressed to Ms. J West be sent to me to deliver to her. Her next step is a radio interview about how the elderly are mistreated after the death of aa beloved partner. Her is an extract from an email from her. This is the part that I don't understand!

If the account is closed, WHY... am I still getting these statements from ABSA ???

Are they just trying to stress me out!!!! HER REQUEST 9 MONTHS AGO WAS NEVER ACTIONED.

2nd email received.

I think ABSA are idiots !

There does not seem to be any communication between sections, Or they just don’t give dam about stressing out their clients.

Sending me these monthly statements for months after Serf has passed on, stresses and saddens me so much.

If ABSA would just get their act together, this could all be sorted AND THEY NEED TO SEND ME AN APOLOGY For all the extra, unnecessary pain they have caused me.