Shocking service and bad attitude

<p>After submitting a claim for flood damage on the 10th November. taking off time from work 3 timespare so service providers can come and assess. I was then told another assessor must come out and he can only come during office hours. I then said that is was going to be a bit of a problem because I had already taken so much time off. I then called again on the Wednesday the 30th and said I would be home so if they could arrange with the assessor to come thought. I asked if they would phone and confirm and the gent I was talking to said no need they will be there. it's now 3 of clock. I called the call centre and no notes on the system and no assessor . the lady I spoke to just said I will appoint a new assessor. Problem again I work and can not take more time off. and of course the managers are not available to assist </p>