Shocking service after incorrectly deducting funds from my account

<p>I have been trying, unsuccessfully, for over 3 weeks to have a debit order reversed that Absa incorrectly deducted from my account.</p> <p>My student loan came to an end with Absa in April, and since then I have had them twice erroneously deduct a further amount from account.</p> <p>The first deduction was corrected, but it occurred again a few weeks later.</p> <p>This second deduction has been a nightmare to get corrected.</p> <p>To make matters worse I am not currently in South Africa and have limited internet access while I am in South East Asia so getting this issue sorted has been very frustrating.</p> <p>I contacted a Credit Officer in the Unsecured Credit Lending department on 04th July.</p> <p>On the 7th I was told this amount would be credited to my account.</p> <p>When I followed up on the 20 of July I was told that I had to once again confirm my banking details which I did. </p> <p>Then I was told that I would have the amount refunded.</p> <p>It is over 2 weeks later and this has still not been returned to my account.</p> <p>This terrible customer service is sadly what I have seen from Absa throughout my time banking with them and why I will not be doing any further banking with them in future. </p>