CP
Claudia P

1 reviews | Active since Jun 2016

15 Jun 2016, 07:42

SHOCKING SERVICE - ABSA vehicle finance offline!

<p>I have been trying since Monday 13 June 2016 to get the balance of my vehicle finance from Absa. All the Absa call centre agents can say is that their systems are offline....... for 3 days in a row!! I am in the process of selling my car but need my car registration papers to do so. I am unable to get my registration papers if I cannot get my settlement balance from Absa. I am probably going to lose this deal now. Another reason to add to the books why I switched my cheque and savings account to another bank. Pity I did not do it with my vehicle finance!</p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply22 Jun 2016, 11:02
Official

Dear Customer

We sincerely apologize for the delayed response.


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce

Group Customer Care

Absa Bank Ltd