Shocking Service - ABSA Trusts

I am disgusted with the service of Absa trusts. Your service is shockingly bad and honestly you should not play in this game at all. My father passed away on the 11th of February 2019. My mom is disabled and I have to sort everything out for her.

a) Your consultant replies to emails once in 4 weeks if I am lucky. b) We don't get through to the numbers c) Then after all of this she emailed me the wrong deceased will/information and details. WHY THE HELL DOES NOBODY READ EMAILS!!!! Sending me the wrong deceased information. d) I asked one question to finalize the actual documents and get this done. However, it seems rocket science in ABSA world to have this answered, it is easier to email the wrong client information and not read emails.

Worst banking nightmare ever!