SHOCKING SERVICE ABSA MISHAPS STINKS

I am utterly disgusted with Absa Banks shocking service, they have messed up their internal IT and we have to pay for this ridiculous in-house malfunction. i have been trying to add on a beneficiary to pay school fees.due on o1 Feb, but it wouldnt allow me to add on a beneficiary. error message come up say I changed my Cell Sim card... I have just paid all my monthly beneficiaries and got the message on my cell . how did this happen If I changed my cell. I called the call centre held on for an hour, no lie... It was 5pm and I had to leave work. Put the phone down. called again this morning held on from 8,30 ... its now 9.13 still no joy. a lady called Sheron say they re have technicals problems and sorry for the Inconvenience... such utter nonsense. why do I have to suffer for this .. No decency to advise their clients about problems at all. ABSA YOU HAVE LOST A CLIENT < I AM DONE WITH YOU AND YOUR SHOCKING ADMIN FEES AS WELL. You cant never get to any Manager. its a no go Area. you jsut have to deal with call centre staff. By the way the phone is still ringing no answer. its now 9.29.