Shocking Service Absa Insurance

Lightning strike put out our gate motor, intercom and keypad. Reported to ABSA on the 14th Feb. Absa appoint an assessor Waybridge who appoint another assessor E&E assessors who appoint S&L Security to assess the damage and submit to Absa - S&L receive no report from any of the previous assessors? What are they being paid for - is this why our premiums keep getting increased to cover all the people in the chain? 2 weeks and still waiting for resolution. Damage caused by same storm inside the house sorted out by Santam within 24 hours. ABSA this is not good enough.