Shocking service ABSA

ABSA I am now at my wits end. The service I have received is terrible & may have cost me a credit rating. <br> I went into your Bryanston branch pver 6 weeks ago to request a bond term extension. The person I dealt with had no idea what to do & spent 40 min on the phone getting instructions. He told me he would call to inform me of progress - never did - I had to keep calling. Finally he told me it was approved but he was waiting for confirmation. I got none. I got a nasty sms 2 weeks ago saying I now have credit issues - I called and was told the changs had not been made on the account & I must call back in 10 days which I have just done. No changes have been made yet -no call was ever logged to update my account and I have not received confirmation of the change or the new repayment amount. A call was logged today to issue a letter to me = ref ***2 and I was told I will still have to contact ABSA legal??? This is shocking shocking service!