Shocking Service

I have been trying to get duplicated credit card transactions reversed for 3 weeks with ZERO success. I have been given the constant runaround through your disputes email address. Jablusile assured me that the matter would be escalated to her Manager. That was over a week ago. Still no response from ABSA. Staff seem completely *********** n handling complaints. I have had to visit a branch in Bedford Centre and Uranda there was no more helpful than Jablusile. The complaint had been sent to Hazel Emmanuel who it seems is impossible to reach. I spent 10minutes just on a call in the branch with again no responses.