ML
Marlene L
1 reviews | Active since Apr 2010
02 Mar 2024, 08:35
Shocking service
ABSA bank performs like the our current government, Credit is like SARS very good at getting money it, but the rest of the bank is like the rest of the government a total disaster, NO service, no insight, no context! BUT the client has to pay fees on fees! There are no consequences for ABSA for under performance!. However a different set of rules apply to their clients, clients must always over perform.
Logging a complaint is like having a banker you get a computer generated standard answer no matter what! Total waste of time! In the USA I had NO bank fees for a much better service!
Are all banks this poor in SA?
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Absa's replyOfficial
04 Mar 2024, 11:40Dear Marlene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply04 Mar 2024, 11:40
Official
Dear Marlene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care