Shocking service

I have been a client for more than 25 years but the last 4 years Absa has become pathetic. Unauthorized amounts that went off my account for a will I don't have, my husband asked for the exact homeloan monthly payment and with every call in a weeks time it's a different amount every time. My husband's ex wife's name suddenly appears on the homeloan, I app**** for a credit card twice with no response, the building insurance suddenly went up by more than a thousand rand without notification, shall I go on?!!! I desperately want to change banks because i get the feeling that there is a lot of ***** going on or our money is getting ******.