Shocking service

To whom it may concern<br> <br> <br> I have travelled from Jhb to Richmond to sign power of attorney for my 95 year old Aunt - I asked three different people what paperwork I need - I also need to tell you I have banked with ABSA my entire life .. Then am told I don't need a bank account at ABSA but my ID book must for some reason match my account number and I need an original marriage certificate - this after an hour in the queue and after asking what documents I need. <br> Shocking, unhelpful service - they offered no solutions and this is the second time after ABSA Sandton City failed to courier my documents successfully. <br> I doubt it matters but both my Aunt and I will be closing our ABSA accounts. <br> <br>