Shocking Service

I wished to withdraw my Retirement Fund Investment in their Preservation Fund. It is supposed to take UP TO 10 days to receive it. I app**** on 24th January. Today is 29th February!!!! I have to keep chasing & chasing. On 8th February all was supposed to be in order & just processing to be done. Today I have called 3 times & was promised a reply by lunchtime. I'm still waiting. When will I get paid my money??<br> Last year October I needed a change done & it took 6 weeks to get it done, purely because I was assisted by another person outside of the correct department, who escalated it for me.<br> Hotline haven't even responded to my email either! I will never invest with AIMS again because of lack of service.