Shocking Service

I have been dissatisfied for many months with the lack of service at Absa. Not enough tellers, long queues for queries and banking services. Then last year in October some *********** person decided to freeze my Business Account without notification saying I had to re Fica my account. After hours of waiting in the queue behind many other small business clients complaining about the same problem we finally got the account sorted out. Lo and behold I come to the end of this month, February 2016 to do my staff wages payments to be told that my account has been frozen AGAIN and needs to be Fica'd AGAIN just 4 months later and AGAIN without notification that this was about to happen. How many times does an account need to be Fica'd in a year? To add to the insulting way Absa deals with their clients after being clients of Absa since its inception never having incurred any debts my husband and I made an application for a home loan and have been turned down. I am disgusted with the Absa service and have now decided to close my personal and business account at Absa and transfer to another more reliable bank.