Shocking Service

Last week Thursday we had a scheduled appointment with Trevor, the Business consultant, at Margate Branch. We went to see him to get my name added to our business account. We were very unimpressed with his attitude on the day. Nevertheless he assured me everything will be sorted out by the following day. It is a week later and still I am waiting. After phoning the branch to find out more, I found out that my name is still not connected to the account and I have to go back again to get it done. I asked for a manager so I could complain, but I ended up speaking to at least three people, none of whom could help me. This interaction with ABSA bank has been very frustrating. Could somebody please help me.