Shocking service

Went into the Centurion Mall branch and app**** for a credit card. Everything were approved and signed right there and then. Been informed that card only needs to be printed and I'll be contacted within the next 3-5 days to collect the card. After two weeks I had to go to the branch to query why I haven't been contacted yet. Branch called card division only to hear the application on hold due to FICA. Told me to go phone them, then have to again forward them my FICA docs. Had all my FICA docs in the branch the first time, and FICA was already updated anyway. So I called card division, they called the branch, unprofessionally conferenced me with the branch so I could listen in on the conversation between the two consultants. Promised me feedback, never heard from them. After 4 week I went to the branch again, after I suddenly received a decline on the card (please note I sit with a signed contract already, it was never just an application anymore). This is now into the 6th week, branch again promised me feedback after I went into the branch.....shocking!