Shocking service

I have just been to the ABSA branch in Northgate for a limit increase on my credit card and to say i am shocked at the appalling service is an understatement. Firstly they tell me after an hour of waiting that i am in the wrong queue then they ask me to go see the branch manager she will assist little did i know that will be a lie because she also made me wait. Nobody even cared to apologise the utter disrespect for people's time is their best trait, they don't give a continental hoot. That branch should close down as it is null.