AE
Anri E
1 reviews | Active since Jan 2022
11 Jan 2022, 14:27
Shocking service
App**** for a personal loan over a week ago. Loan was approved and was promised an agent would contact me within 24 hours to finalize. No call after a week and no answer on the number provided after numerous attempts from my side. Contacted you on Facebook and was informed it would be escalated but am still waiting on a response. Do not offer a service if you are unable to provide it.
Helpful (0)
Replies (3)0
Replies (3)AE
Anri E's updateReviewer Update
11 Jan 2022, 16:28Update.
Managed to get hold of Bongani 11.01.2022 at 14:40 ( I hope I spelled her name correctly) via personal new client applications department and she managed to escalate and resolve this for me. 5 stars to her and her level of customer service!
Managed to get hold of Bongani 11.01.2022 at 14:40 ( I hope I spelled her name correctly) via personal new client applications department and she managed to escalate and resolve this for me. 5 stars to her and her level of customer service!
AE
Anri E's update11 Jan 2022, 16:28
Reviewer Update
Update.
Managed to get hold of Bongani 11.01.2022 at 14:40 ( I hope I spelled her name correctly) via personal new client applications department and she managed to escalate and resolve this for me. 5 stars to her and her level of customer service!
Managed to get hold of Bongani 11.01.2022 at 14:40 ( I hope I spelled her name correctly) via personal new client applications department and she managed to escalate and resolve this for me. 5 stars to her and her level of customer service!
Absa's replyOfficial
12 Jan 2022, 09:17Dear Anri Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will still log a service failure incident against the business unit to bring this concern to their attention but will ensure that the compliment for Bongani is also noted and recognised.
Kind regards
Vanessa Crowe
Kind regards
Vanessa Crowe
Absa's reply12 Jan 2022, 09:17
Official
Dear Anri Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will still log a service failure incident against the business unit to bring this concern to their attention but will ensure that the compliment for Bongani is also noted and recognised.
Kind regards
Vanessa Crowe
Kind regards
Vanessa Crowe
Absa's replyOfficial
12 Jan 2022, 09:41Dear Anri Thank you for taking my call to provide information to log your concern. The reference number is C-***3. As discussed, I will bring the matter to the attention of the department head and will then close off the complaint. No feedback will be provided as not required. The matter is resolved.
Kind regards
Vanessa Crowe
Kind regards
Vanessa Crowe
Absa's reply12 Jan 2022, 09:41
Official
Dear Anri Thank you for taking my call to provide information to log your concern. The reference number is C-***3. As discussed, I will bring the matter to the attention of the department head and will then close off the complaint. No feedback will be provided as not required. The matter is resolved.
Kind regards
Vanessa Crowe
Kind regards
Vanessa Crowe