Shocking service

It has been months now that each time I log out of my internet banking I get a message saying I have to upload my FICA documents. I have done this (the last time being about two months ago) and each time I get a message saying that everything was uploaded and that ABSA will contact me with any further queries. Eventually I opted to email the premium banking guys (because when I call I never get through to an operator!!!!) to ask what’s going on. There has been a couple back and forth of emailing, with the final email asking me to send my fica documents, ID and 3 months proof of payment (WHAT proof of payment???). I am just so sick of waiting five days for someone to email me back after I ask a question or send through information.

Can someone PLEASE... 1) Tell me why they have not received these documents already 2) Tell me what the hell it means if they say “my account is scheduled for lockup” and why they are saying this IF I HAVE ALREADY SUBMITTED THE DOCUMENTS MONTHS AGO!! 3) Tell me what proof of payment this is and what it has to do with fica 4) Assist me in sorting this out ASAP!!!!