Shocking Service

My experience with ABSA is going from bad to extremely worst which is really frustrating!

It took me almost a week to open a Cheque account with ABSA, I had to call in twice to find out what's the status of my account and was promised that someone would call me back which never happened.

When I called in the third time, I was told the my application was sitting with a Natalie Bougaard for Vetting/approval. I called back two days later because I had not heard anything as I needed to submit my new banking details to my payroll for my Salary payment and was told that my application was still with Natalie Bougaard. The consultant helping me put me on hold and personally went to Natalie's office to investigate what had happened. He asked me to forward my required documents directly to Natalie again.

He confirmed that they have received my documents and he will call me back once everything is active. He did call me back a few minutes later to confirm that my account was now active and my overdraft facility was approved. All that was needed was my salary being paid into this account to activate the overdraft.

This overdraft is still not active and every time I call into ABSA no one can assist me.