SHOCKING SERVICE

After I bought a new car, the very first month the payment did not go off. Very quickly I received a call and Nonthozimbi admitted to me that they have put the incorrect number into the system but that it will be changed immediately and payment will be taken on the 12th - which indeed happened. The problem is I requested a letter stating that this will not affect my ITC record as it was not my fault and I was promised by both her and a Junia (who by the way called me about the same thing) - the one hand does not know what the other on does and still no letter. I insist on receiving this letter - my first month with Absa and already a nightmare....