Shocking Service

I offered to surrender a policy in settlement of outstanding account balances. This process was commenced through my local branch in June 2017. After emails, branch visits and telephone calls ABSA eventually sent me a form to complete in November 2017. They then sent instructions to the insurance company on 29 November 2017 that the amount should be paid into their Surrenders account. The insurance company processed the payment on 4 December 2017.

In the interim ABSA handed me over to their attorneys, who are continually harrassing me for payment despite the payment being made to ABSA at the beginning of December last year.

I went to the branch again on 30 January 2018, and was told that ABSA do not know what has happened to the payment and I should email ********** This I did the same day, but have not received the courtesy of an acknowledgement to date.