Shocking Service

I lodged a claim on the 1/11/2017 for a burst geyser and had many contractors come out to inspect, to date they have not repaired or payed out for the damage. In mid December I spoke to another person who agreed they would pay me out so I could get the damage fixed before the new year as their contractors could only assist in the new year, which is nonsenses cause the claim was lodged 1 November 2017. I then received a pay out form, which they deducted the excess I already paid out to the various contractors(as instructed by ABSA) that were sent out to do the quotation... I filled out the form and sent it back with a query as to why excess was being charged for twice and to date I have had no response. To top off the poor service the plumbing company that repaired our geyser caused further damages to which they denied and blamed our air conditioners and were verballay abusive to myself. To cut a long story short I called out the Aircon company who wrote a report stating that when repairs for the geyser were done they moved the overflow pipe resulting in further water damage which ONLY occurred after the geyser was replaced! I have had no joy with ABSA Insurance and extremely annoyed and angry as I’m still sitting with a damaged ceiling... and ABSA could not be bothered to resolve this issue.